How Postpone works
If you postpone a booking or experience date, this will ensure that the guests when logging in can see the amount they have paid, that the booking is postponed and when you’re ready we can move them to their next choice of date.
Please note. If you don’t postpone the trip - your customers will get balance payment reminders.
How to Postpone a customers booking
Visit your dashboard > bookings > search for the customer's name, email or booking reference and hit 'request' a change. This request will be made to our support team and actioned within 24 hrs.
How to Postpone an entire expeirence
If you with to postpone the date of an entire experience please get in touch with firstname.lastname@example.org with the details and we can help to ensure all customers are contacted to postpone their booking within 24 hrs.