An example timeline
An example timeline of communications with your customers when they make a booking with you.
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Communication | When | Why |
Booking confirmation | Immediately post booking | Provide a receipt and confirm customers booking. |
Welcome email | Immediately post booking | Provide more information relating to booking and next steps. |
Check In | 1, 7 and 14 days before Check-in deadline. | Remind guests to provide Check-in information. |
Balance payment reminder | 28, 14, 7 and 1 days before balance payment deadline | Remind guests to pay a outstanding balance. |
Travel emails | 7 days before departure or immediately if booked within 7 days | Send vital information ahead of travel. |
Last updated 1 year ago