Balance reminders
If your products have been configured to have deposits enabled your customers will automatically receive reminders pay their balances.
Guests are sent three reminders from the platform to pay an outstanding balance.
An example of a balance reminder is here:
This email is sent four times to your customers leading up to the deadline you set in your product settings.
Days before deadline | Email Sent |
18 Days before | First request to pay balance |
14 Days before | Second request to pay balance |
7 Days before | Third request to pay balance |
1 Day before | Final request to pay balance |
At anytime you can check a customers payment status, by looking at either a specific departure or trips bookings or looking up a specific customer in your bookings.
If customers do not pay their balance within your set balance due date of the product your brand's terms and conditions and or cancellation policy will apply.
